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Exclusive Kitchen Nightmares Season Finale Preview: When '100% Fresh' = '90% Frozen'

“Can you go out there and apologize to every customer?” Gordon Ramsay asks a frazzled waitress on the Season 6 finale of Kitchen Nightmares (Friday, 9/8c on Fox). “I am shutting it down!”

But what, exactly, prompts the famous chef to evacuate Bella Luna restaurant in Easton, Penn.? In the following exclusive preview, we learn that the mother-son team of Rosaria and Gianfranco didn’t have any experience as restaurateurs prior to opening their Italian eatery.

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And while Gianfranco did graduate from culinary school, there nevertheless seems to be some confusion about the meaning of the word “fresh” — or at least what happens to chicken when it’s put in a freezer.

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Press PLAY below for the full preview of what executive producer Arthur Smith promises will be “a crazy episode.”